Building the best Internet Provider requires the best team.

At Fiber Fast Homes, we know new home buyers demand fast Internet service to keep up with their home office, smart home, and entertainment needs. Our builder and developer partners choose Fiber Fast Homes because we provide the best in technology paired with white glove service, starting with infrastructure build through everyday customer support.

We offer a total benefits package and promote an engaging work environment that allows our team members to reach their full potential at any stage in their career.

Summary

With guidance and supervision, the Field Technician will assist with fiber installation, troubleshoot and repair customer fiber and equipment such as ONUs and routers for high-speed internet service. This role will perform tasks including basic functions supporting the construction of underground buried fiber systems. The Field Technician position may require heavy lifting and the operation of power tools, preparing sites, digging trenches, cleaning up rubble and debris.

Core Essential Duties / Responsibilities:

Install and troubleshoot/repair customer fiber equipment for high-speed internet service such as ONUs, and routers.

• Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
• Participate in on-call schedule rotation which includes nights and weekends.
• Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Maintain daily records, logs, receipts, and other necessary documents.
• Participate in scheduled on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
• Maintain a professional and appropriate image with the community through appearance and demeanor.
• Always drive in a professional manner.
• Assists in pre-wiring and pre-installation activities.
• Dig trenches and remove soil prior to fiber installation.
• Blow fiber to vaults and customer premises.
• Verify conduit locations, depth, and integrity.
• Locate and mark fiber and conduit to protect our infrastructure and critical assets.
• Recognize potential problems utilizing approved test and measuring equipment.
• Obtain equipment and supplies needed for a job and keep vehicle stocked.
• Keep company vehicle organized and clean.
• May work weekends and overtime as requested by immediate supervisor to meet the needs of company and customers.

Requirements:

• Must have a valid Driver’s License and satisfactory driving record.
• Willing to participate in on-call shifts that include nights and weekends.
• Must be able to pass a background check and drug screen.
• High school diploma and/or equivalent work experience or combination of both.
• Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
• A combination of both technical operations and construction experience is preferred.

Other Qualifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

• Ability to lift to 75 pounds or more.
• Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
• Exposure to dust, dirt, noise, insects, cleaning solutions.
• Work outdoors in varying weather conditions during the day and night.
• Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
• Work performed near power lines and electricity.
• Ability to use basic installation tools and hand tools.
• Knowledge of fiber construction tools and equipment.
• Ability to communicate with customers in a clear and straight forward manner.

Competencies

• Exemplary attendance and punctuality.
• Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
• Drive teammates to accomplish professional objectives when needed.
• Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
• Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
• Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintain stable performance under pressure.
• Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
• Appreciate the diverse capabilities, insights, and ideas of others.
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

At Fiber Fast Homes, we know new home buyers demand fast Internet service to keep up with their home office, smart home, and entertainment needs. Our builder and developer partners choose Fiber Fast Homes because we provide the best in technology paired with white glove service, starting with infrastructure build through everyday customer support.

We offer a total benefits package and promote an engaging work environment that allows our team members to reach their full potential at any stage in their career.

Summary:

Outside Sales/Customer Experience Coordinator is responsible for providing white glove customer service to our subscribers. Through door-to-door sales you will be responsible for increasing the number of active Internet subscribers and managing customers as they onboard with Fiber Fast Homes services. You will provide customer service, account management, sales and ensuring retention and satisfaction of our customers.

This position will work closely with Marketing and Project Management.

Responsibilities:

• Sell directly to customers via door-to-door sales
• Upsell customer to faster service speeds
• Maintain and comprehend knowledge of current product offerings to assist customers
• Maintain Customer Account Management including scheduling set up & disconnect, customer scheduling and billing
• Review customer feedback and find ways to improve the customer experience

Requirements and skills needed to be successful in this role:

• Door to door sales experience.
• Sales and customer service experience, with telecom experience preferred.
• Ability to work independently and self-start.
• Strong client-facing skills with the ability to respond to customers quickly.
• Attention to detail with excellent written and verbal communication skills.
• Strong organizational skills, including multitasking and time management.
• Proficient in Microsoft Office, especially Excel and Outlook, basic technical knowledge a plus.
• High School Diploma or G.E.D
• Must have a valid driver’s license.

Competencies:

• Exemplary attendance and punctuality.
• Maintain effectiveness when experiencing major change.
• Drive teammates to accomplish professional objectives when needed.
• Interact with others in a way that gives them confidence in Fiber Fast Homes and its personnel.
• Make customers and their needs a primary focus while developing and sustaining productive customer relationships.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
• Deal effectively with others.
• Establish course of action to ensure that work is completed efficiently and on time.
• Maintain stable performance under pressure.
• Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
• Appreciate the diverse capabilities, insights, and ideas of others.
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

At Fiber Fast Homes, we know new home buyers demand fast Internet service to keep up with their home office, smart home, and entertainment needs. Our builder and developer partners choose Fiber Fast Homes because we provide the best in technology paired with white glove service, starting with infrastructure build through everyday customer support.

We offer a total benefits package and promote an engaging work environment that allows our team members to reach their full potential at any stage in their career.

Summary:

The Construction Supervisor is responsible for overseeing all aspects of fiber to the home construction within their designated territory. This individual must feel comfortable supervising a team consisting of both exempt and non-exempt employees. The Construction Supervisor will offer on-the-job guidance and support to employees. They will be responsible for managing financial resources and providing relevant information to finance, design, construction, procurement, emergency restoration, utility relations, and project management. This role will perform tasks that may involve physical labor and basic functions supporting the construction of underground buried fiber systems. Some travel is required.

Core Essential Duties / Responsibilities:

• Supervise fiber to the premise construction projects from start to finish.
• Obtain bids, hire, supervise, and manage employees and contractors.
• Collaborate with engineers, architects etc., to implement the specifications of the project.
• Plan and report project progress.
• Obtain permits and licenses from appropriate authorities as needed.
• Receive equipment, material and monitor stocks, to timely handle inadequacies.
• Ensure adherence to all health and safety standards.
• Install, troubleshoot and repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
• Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
• Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Maintain daily records, logs, receipts, and other necessary documents.
• Participate in on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
• Maintain a professional and appropriate image with the community through appearance and demeanor.

• Always drive in a professional manner.

• Assist with OSP and ISP installation activities.
• Blow fiber to vaults and customer premises.
• Obtain equipment and supplies needed for a job and keep vehicle stocked.
• Keep company vehicle organized and clean.
• May work weekends to meet the needs of the company and customers.
• Any other tasks assigned by Construction Manager.
• Some travel is required.

Job Requirements:

• Bachelor’s degree and/or equivalent work experience or a combination of both.
• Generally, requires 3-5 years experience in communications (telecommunications, cable, outside plant infrastructure.)
• A combination of technical operations and construction experience is preferred.
• Proficient in Microsoft Excel/Word/Outlook, and operating system experience.
• Valid Driver’s License and satisfactory driving record
• FTTH experience preferred.

Other Qualifications:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.
• Ability to lift to 75 pounds or more.
• Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
• Exposure to dust, dirt, noise, insects, cleaning solutions.
• Work outdoors in varying weather conditions during the day and night.
• Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
• Work performed near power lines and electricity.
• Ability to use basic installation tools and hand tools.
• Knowledge of fiber construction tools and equipment.
• Ability to communicate with customers in a clear and straight forward manner.

Competencies:

• Exemplary attendance and punctuality.
• Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
• Drive teammates to accomplish professional objectives when needed.
• Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
• Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
• Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintain stable performance under pressure.
• Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
• Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
• Appreciate the diverse capabilities, insights, and ideas of others.
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.