Privacy Policy

Who We Are

Fiber is Fast, LLC, a Delaware limited liability company (“FIBER FAST”) takes your privacy seriously. Together with all of its subsidiaries and affiliates, (“FIBER FAST HOMES”, “we”, “us”, “our” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s websites (“Website”) and individuals who register to use our services. This privacy policy (“Privacy Policy”) describes the privacy practices of FIBER FAST, its subsidiary, Fiber Fast Homes, and its products and services affiliated with Fiber Fast Homes as well as individuals’ choices regarding use, access, and correction of personal information.

We provide affordable, high-speed internet in the United States. Find us at: fiberfasthomes.com.

What Personal Data We Collect and How We Use It

How We Collect Your Personal Data

We collect certain information when you use our products, services, and websites, as well as when you communicate with us. We may collect your information through intake forms when you subscribe for our services, through contact forms, the Fiber Fast Homes portals, customer service inquiries or other communications initiated by you, and geolocation information when you use our website through a device that collects such information. This information may include information that can be used to identify you (“Personal Information”).

Why We Collect Your Personal Data

We gather your Personal Information so we can: (i) evaluate the client’s application for the FIBER FAST Services; (ii) process the client’s transactions; (iii) manage all billing processes; (iv) enable fraud protection and risk management processes; (v) provide client account servicing; (vi) offer you other products and services; and (vi) support FIBER FAST’s legal compliance obligations.

What Personal Data We Collect

Information you provide to us. We collect information you provide to us through registration forms or web portals, such as, for example, your name and contact information, home address, driver’s license number, and other identifying information we receive from clients on the application form. We also collect self-reported payment and credit information from customers. This list is exemplary, not exhaustive. We also may maintain research records containing information obtained through voluntary subscriber interviews or surveys or in any correspondence between you and us (by email or otherwise).

If you choose to log in to our website or otherwise save any information about yourself, such information may be stored via computer code sent to your computer (commonly referred to as a “cookie”). This will allow easier log in to our Website in the future, and mechanisms such as these allow for the collection of information about your interactions with our websites.

Information Related to Your Use of Our Services or Equipment. We also collect information about how you use our products, equipment and services. This information may include, for example, call records, the websites you visit, information about the devices you use in connection with our services, and your bandwidth usage.

Information Collected When You Use Our Websites. Like many other websites, we collect certain information when you visit our Website, including information about your operating system and browser, IP address, location and device identification numbers, and web addresses of the websites you come from and go to next. This information about your activity on our Website is collected via computer code sent to your computer (commonly referred to as “cookies”) and does not identify you. The cookies will not expire, unless you manually delete them or set your browser to reject them. If you do not accept the cookies, however, you may have difficulty navigating our full Website.

Websites may collect data about you, use cookies, embed additional third-party tracking, and monitor or track your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics Information. We may use analytics, including Google Analytics to analyze traffic to our Websites. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html.

Aggregate Information. Aggregate Information is information that does not identify you in any way. Aggregate Information may be collected when you visit our website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.

OTHER INFORMATION RELATED TO YOUR PERSONAL INFORMATION

Who We Share Your Personal Information With
FIBER FAST does not sell your Personal Information. FIBER FAST may also disclose your Personal Information to our service providers (including, but not limited to hosting providers and marketing vendors), and other third parties in the normal course of business, including but not limited to: (i) payment networks, and the members of such networks; (ii) electronic funds transfer networks; (iii) clearing and settlement banks; (iii) courts, independent auditors, law enforcement agencies and other governmental authorities, bodies or agencies in response to subpoenas, to prevent fraud, during the course of an audit or examination or as required by law.

How Long We Retain Your Personal Information
We keep non-sensitive personal information about you, including your name, address, phone number, and email indefinitely. If you would like this information deleted, please email us using the information in the Contact Us section of this Policy. We also store Personal Information provided by a customer through her or his Fiber Fast Homes portal for as long as that customer’s account is active or until the customer takes action to deactivate or otherwise close the account. Users can see, delete, or edit the information they have provided in their user portal at any time.

Access to Your Personal Information and Choices
Individuals may edit, otherwise update, or delete their personal information through the Fiber Fast Homes web portal. If you have questions about Personal Information we have about you, you can contact us at support@fiberfasthomes.com. You can cancel your account by contacting us at support@fiberfasthomes.com. We may retain a copy of your information, including Personal Information, for a period of time reasonably necessary in accordance with this Privacy Policy.

Automated Communications
Email Communications. You may at times receive email communications regarding your service with FIBER FAST, or containing marketing information related to our products and services. If you choose, you may unsubscribe from such emails by clicking the unsubscribe link at the bottom of the email communication.

Phone Communications. FIBER FAST may at times send you automated text or voice communications generated by an automated telephone dialing system. You have consented to receive informational messages regarding your service, including information related to service outages or restoration, from us by providing your phone number to us through the sign up process, contact forms, or web portal. FIBER FAST will not send marketing communications unless we acquire separate consent from you to send marketing communications related to our products and services. We may also send automated customer service and support texts in response to text support inquiries, which you initiate. You may unsubscribe from automated text or voice communications from FIBER FAST at any time by replying STOP to any message you receive from us. Upon receiving a STOP command, we will promptly unsubscribe you from future automated text or voice messages, unless and until you provide additional consent to be contacted, such as by reinitiating customer support text messages. Standard text messaging rates apply.

How We Protect Your Personal Information
We use reasonable technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of the Personal Information we collect and store. However, we cannot and do not guarantee that these measures will be sufficient to protect against all efforts to gain unauthorized access to that information.

Children’s Privacy
We do not knowingly collect any information from children under 13, nor are our Websites or our services targeted toward children under 13. If you are the parent of a child under the age of 13, and you believe he or she has shared information with us, please contact us at support@fiberfasthomes.com so we can remove their information from our systems.

International Visitors and Users
Our company is located in the United States and our website and services are hosted there. The laws governing the collection and use of information within the United States may be different from the laws of your country. If you decide to use our Website or services, or share your Personal Information with us, you are agreeing to be governed by the laws of the United States and you are expressly consenting to the transfer of your information and Personal Information to the United States.

Changes to This Privacy Policy
We may make changes to this Privacy Policy from time to time, and encourage you to periodically review this Privacy Policy for any such changes. We will notify you of any material changes by posting a notice on our website home page and the Privacy Policy page 30 days before any change takes effect.

Contact Us
If you would like to learn more about how we use your Personal Information to deliver you with the best services and products, have any questions about this Privacy Policy, or would like to exercise any of the rights described herein, please email support@fiberfasthomes.com.